Appeals and Complain

Appeals

Authors have the right to appeal an editorial decision on their submission to the Journal of Islamic Guidance and Counselling (JIGC) if they believe a significant error or misunderstanding has occurred during the review process.

Procedure for Appeals:

  1. To appeal a decision, the author must submit a formal letter to the Editor-in-Chief via the journal's official email.
  2. The appeal letter must detail the specific grounds for the appeal, clearly explaining why the decision is considered unfair or incorrect. The letter should address the reviewers' comments point-by-point or provide evidence of a procedural error.
  3. Appeals must be submitted within 30 (thirty) calendar days of the initial decision date.

Appeal Process:

Upon receiving an appeal, the Editor-in-Chief will:

  1. Review all documentation related to the submission, including the manuscript, reviewer comments, and the original decision letter.
  2. May consult with the relevant Associate Editors and/or the original reviewers for further clarification.
  3. If deemed necessary, appoint one or more new independent reviewers to re-evaluate the submission.
  4. The decision made by the Editor-in-Chief following this appeal process is final and will be communicated to the author without further recourse.

 

Complaints

JIGC is committed to upholding the highest standards of publishing ethics and editorial conduct. We welcome feedback and take all complaints seriously.

Scope of Complaints:

Complaints may relate to, but are not limited to:

  1. The policies, procedures, or timelines of JIGC.
  2. The conduct of an editorial staff member, reviewer, or editor.
  3. Ethical concerns regarding a published article.

Procedure for Complaints:

  1. Please submit the details of your complaint via email directly to the Editor-in-Chief of JIGC.
  2. For complaints that require higher escalation or relate to the publisher, they may be directed to the publishing institution: Sulthan Thaha Saifuddin State Islamic University of Jambi Jl. Jambi - Ma. Bulian KM. 16, Simp. Sungai Duren, Jambi Luar Kota, Muaro Jambi, Jambi, Indonesia.

Complaint Resolution:

All complaints directed through the correct channels will be formally acknowledged. The journal and the institution will investigate the matter thoroughly and strive to resolve the complaint as quickly and fairly as possible. The outcome of the investigation and the resolution will be conveyed to the complainant.